Returns & Exchanges

At Koio, we want you to be completely satisfied with your purchase. We offer free returns and exchanges on all unworn, pristine items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Place the unworn shoes in their original packaging, including the dust bag and all inserts, then secure them inside the shipping box.

3

Attach the Label

Download and print your prepaid shipping label from the portal and affix it firmly to the outside of your package over any old labels.

4

Drop Off and Track

Drop your package off at any authorized carrier location and keep your receipt; your refund or exchange will be processed once inspected at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing